Triple Room
- Sleeping arrangements for 3 persons
Guest house · Madrid · Community of Madrid
Bypillow The Citadel
A 1-star guesthouse in the heart of Madrid's old town, a short walk from Plaza Mayor and the Opera metro.
- Central Madrid location, steps from Plaza Mayor and Opera metro
- Rooms with air conditioning, mini-bar, and flat-screen TV
- Paid airport shuttle and tour/ticket assistance available
8.4
Great
1361 reviews
Booking.com 8.4 · 1361 reviews
About
Bypillow The Citadel
Bypillow The Citadel sits in the heart of Madrid’s old town, on Calle Espejo. It’s a 25-minute walk from the Museo Nacional Thyssen-Bornemisza and a short stroll to Plaza Mayor. The Opera and Sol metro stations are nearby, making it easy to explore the city without a car.
The guesthouse offers a range of practical amenities: free Wi-Fi, air conditioning, heating, a mini-bar, and an electric kettle in rooms. A paid airport shuttle is available, and the front desk can assist with tours and tickets. Housekeeping is provided, and the property is entirely non-smoking.
- No smoking on site
- Wi-Fi
- No pets allowed
- Security
- Lift
- Fire extinguishers
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Central location for exploring Madrid on foot — Guests highlight the proximity to Plaza Mayor, Opera and Sol metro stations, and a 25-minute walk to the Thyssen-Bornemisza museum. Perfect for sightseeing without needing transport.
- Helpful and friendly staff — Several reviews specifically praise the staff for being helpful and amiable, including going out of their way to help a guest recover a lost ring.
- Clean, comfortable rooms — Rooms are described as neat, well-maintained, and comfortable, with amenities like air conditioning, kettle, and fridge in some rooms.
–
Worth weighing
4 to weigh- Only 1 star, so expect basic accommodation — The property is rated 1 star, meaning limited on-site facilities compared to higher-star hotels. There is no restaurant or room service; breakfast is mentioned only in reviews, not confirmed as a standard offering.
- No on-site parking — The hotel does not list parking as an amenity, and the central location means street parking may be difficult. Guests arriving by car should plan for nearby public parking.
- Check-in window is limited — Check-in is only from 14:00 to 22:00, which may be inconvenient for late arrivals. There is no mention of a 24-hour front desk.
- No pets allowed — The hotel does not accept pets, so travellers with animals cannot stay here.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Superior Double Room
- 1 Double bed
- Shower
- Heating
- Air conditioning
Double Room
- 1 Double bed,2 Single beds
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Wi-Fi
- Lift
- Security
- Fire extinguishers
- Housekeeping
Services
- Paid airport shuttle
- Tours/Ticket assistance
Room
- Air conditioning
- Heating
- Mini-bar
- Free toiletries
- Electric kettle
- Flat-screen TV
- Parquet floor
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 1,361 reviews
Booking.com · 8.4 · 1361 reviews
8.4Verified guest“A well-maintained hotel in a charming area, very close to the Plaza and the metro. The Citadel by Pillow is near Opera and Sol stations. Our room was cheap and neat with a nice view. Great prices and everything was very good. The staff were helpful and very amiable.”
8.4Verified guest“Overall it felt modern and came with tea and coffee.”
8.4Verified guest“The rooms were neat and beautifully decorated with a nice view. I really enjoyed the breakfast with plenty of coffee and cookies.”
8.4Verified guest“We loved the great location. It was perfect for exploring Madrid on foot without needing to coordinate transportation. The kids really enjoyed the nearby parks and attractions. The spacious room came with a kettle and fridge.”
8.4Verified guest“Amazing hotel with great amenities like Wi-Fi, air conditioning, and a TV. The staff even helped me find my lost ring during my first stay, which I appreciate. I recommend checking out the comfortable rooms. I'm coming back for a weekend!”
8.4Verified guest“Staying here was great—updated double room, perfect for a couple, and super close to key attractions like Plaza Mayor.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Old Town Madrid: The hotel is on Calle Espejo, right in the old town. Plaza Mayor is a short walk away, and the Opera and Sol metro stations are close by for easy connections.
Museo Nacional Thyssen-Bornemisza: A 25-minute walk from the hotel, this art museum is a cultural highlight and a pleasant stroll through the city centre.
Dining and Attractions: Guests mention food outlets just 2 minutes away, and parks and attractions are nearby that kids enjoy. The central location makes it easy to explore on foot.
Calle Espejo 2, Piso 2, Madrid, Community of Madrid, 28013, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-22:00
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 11 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is from 14:00 to 22:00, and check-out is by 11:00.
Is parking available at the hotel?
The hotel does not list on-site parking. Since it's in the city centre, you may need to use public parking nearby.
Are pets allowed?
No, pets are not allowed at the property.
Is there an airport shuttle?
Yes, the hotel offers a paid airport shuttle service.
What amenities are in the rooms?
Rooms include air conditioning, heating, a mini-bar, free toiletries, an electric kettle, a flat-screen TV, and parquet floors. Some rooms have a shower.
The bottom line
Bypillow The Citadel is a smart choice for travellers who want a simple, well-located base in the heart of Madrid. It won't wow you with luxury, but the central position, clean rooms, and helpful staff make it a reliable pick for a city break.
8.4Best for budget-conscious visitors who prioritise location over amenities.
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